Tagged kyc.
Know Your Customer at the hotel front desk — identity verification, documentation, and the move to digital.
How The Khyber Himalayan Resort & Spa moved its front desk from paper to digital
The Khyber Himalayan Resort & Spa in Gulmarg replaced paper registration with digital guest ID, KYC synced to its PMS, and paperless folios, receipts and invoices. Here is how, in the words of its IT lead.
How Kaner Retreat runs guest identity, Form C and Rajasthan police reporting on DigiGo
Kaner Retreat, a 10-villa desert resort near Jodhpur, uses DigiGo for all guest identity: web check-in for Indian and foreign guests, Form C for the FRRO, and RajCop police reporting, all from one record.
Built for India's data protection law: how DigiGo handles guest ID at check-in
How DigiGo collects, verifies, protects and deletes guest identity data at hotel check-in, in line with India's data protection law and the Aadhaar Act.
DigiLocker verification at hotel check-in: the guest journey, step by step
DigiLocker verification lets a hotel guest prove identity from their own phone using Aadhaar. It runs in one continuous flow, works whether or not the guest already has a DigiLocker account, and only needs to be set up once.
India's bilateral visa waiver map, and what it means at hotel check-in
India has bilateral visa waiver agreements with 142 countries, but almost none of them are blanket. The passport type on the biodata page decides whether a visa scan is needed at check-in.
What is DigiGo?
DigiGo is the operating layer for the modern Indian hotel. From the pre-arrival WhatsApp check-in to the multilingual AI voice agent to the digitally signed folio. A quick tour of what we run and why we built it as one platform.
Punjab and Haryana High Court directs to examine whether hotels verify guest IDs
A photocopy at the front desk proves nothing. That unverified gap is what fraudsters, fugitives, and worse walk through, and it is exactly what DigiGo closes by checking identity against the government source.
The Hotel Front Desk Still Runs on a Photocopier. We Are Changing That.
Most Indian hotels still verify guests by photocopying IDs at the front desk. Slow, leaky, and a compliance risk. DigiGo plugs hotels into India's digital identity stack so identity moves through the front desk in seconds.
